FAQ

Do you recommend any specific accessories with my drone purchase?


Extra batteries and propellers are always good to have to keep you flying. We also recommend purchasing battery chargers for your specific drone.




Is there anything I need to do before flying my new drone?


There are 3 very important things we highly recommend before flying your new drone:

  1. Please charge the battery fully
  2. Read the instruction guide
  3. Know your surroundings
The batteries will not be fully charged and it can permanently damage the battery if you drain the battery on first use. While you are charging your battery, carefully read over the instruction guide to learn the operations of your drone. We also offer quick guide tutorials on our YouTube channel. All drones are not equal as each drone have their own flight characterstics. Please find an area with ample amount of space so it can protect the objects around the drone, minimize the chances of collision, and have enough area to getting used to the drone.




What is your warranty procedure?


We have experts in all of our products on hand to troubleshoot or answer any questions regarding your drone as we may be able to troubleshoot over the phone. Please contact us at info@ironquad.com or call us at (714) 259-0662 and provide us with the following information. If we could not resolve your issue, our warranty & factory defective prodecure is as followed:

  1. We would ask you to send the product back to us
  2. After receiving, we will inspect the item
  3. If it is deemed factory defective, replacement with the same or equal valued product at no cost. Also, reimbursement of any extra fees.
*We inspect all drones to determine whether it is a factory defective item or user error. Factor defective items will be replaced at no cost*




May I cancel my order after submission?


We do process our order extremely quickly and a full refund can be accomodated before shipment. However, if the item is shipped, we will need the products returned to us before processing your refund. If the item is not shipped, we can give you a full refund. We recommend contacting us at (714) 259-0662 Mon - Fri from 8:00am - 5:00pm PST. If the item has been ordered over the weekend, please email us at info@ironquad.com with your full name, phone number, and the date your order was submitted.