FAQ

Do you recommend any specific accessories with my drone purchase?


We highly recommend buying extra batteries for your drone. With the except to the CX and the Cam Pro, all of our drones are designed with removeable batteries. This will allow you to keep on flying while the used batteries are charging. We also highly encourage to use the safety devices like propeller guards before you fly the drone. This will minimize the damage to others and the drone. However, in the case of damage, we offer extra parts to replace the parts yourself or offer a maintenance service. Please contact us using the link at the bottom of the page.




Is there anything I need to do before flying my new drone?


There are 3 very important things we highly recommend before flying your new drone:

  1. Please charge the battery fully
  2. Read the instruction guide
  3. Know your surroundings
The batteries will not be fully charged and it can permanently damage the battery if you drain the battery on first use. While you are charging your battery, carefully read over the instruction guide to learn the operations of your drone. We also offer quick guide tutorials on our YouTube channel. All drones are not equal as each drone have their own flight characterstics. Please find an area with ample amount of space so it can protect the objects around the drone, minimize the chances of collision, and have enough area to getting used to the drone.




My drone stopped working, what can you do for me?


We have experts in all of our products on hand to troubleshoot or answer any questions regarding your drone as we may be able to troubleshoot over the phone. We also have technicians who are capable of repairing the drone at small cost. Please contact us at info@ironquad.com or call us at (714) 259-0662 and provide us with the following information.

  • Have you charged the battery fully before operation?
  • Did the drone or the controller not function properly during the first flight?
  • Did any damage occur when operating the drone? Also, please give a description of the accident.
Please leave your name and call back number so we can get back to as soon as possible. *We inspect all drones to determine whether it is a factory defective item or user error. Factor defective items will be replaced at no cost*




My drone flew great initially but it started to act up, what can I do?


Drones can get out of calibration with minor collisions, pairing on uneven surfaces, or other reasons. To see if this is the problem, please find your drone in the list below and the video will guide you through the recalibration process. BumbleB Whoop Pro BumbleB Starlight BumbleB CX BumbleB Cam Pro Zealot F (both STD & Pro) Zealot X (both STD & Pro) Lightrone For BetaFPV products: If you are not familiar with Betaflight, please contact us at (714) 259-0662 (Mon-Fri 08:00am to 05:00pm PST) or email us at info@ironquad.com




My beginner level drones starts to beep, starts an automatic descent, and stops working. It is brand new.


Was the battery charged fully before your first flight? Most LiPo batteries will leave the factory with a particial charge due to the nature of the battery. The reasons for this is because: A) Check if the battery can hold a charge during Quality Control process B) Fully charged LiPo batteries that remain in storage for a long time can cause damage to the battery We recommend fully charging your battery before your first flight as it will prevent the battery from dying. Overusing LiPo batteries (running the battery when its near empty) can cause the battery to permanently be damaged and won't hold a charge any longer.

It is VERY important to fully charge before use and not overusing the batteries when it is out of charge.




May I cancel my order after submission?


We do process our order extremely quickly and a full refund can be accomodated before shipment. However, if the item is shipped, we will need the products returned to us before processing your refund. If the item is not shipped, we can give you a full refund. We recommend contacting us at (714) 259-0662 Mon - Fri from 8:00am - 5:00pm PST. If the item has been ordered over the weekend, please email us at info@ironquad.com with your full name, phone number, and the date your order was submitted.





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